We take criticism pretty well, and that’s why we want to have your feedback. We love constructive criticism because it helps us better help and service you.

That being said, we do love suggestions and even praise… when it’s due. Please let us know where we err and when we’re on the right track.

If you have complaints about a particular reservation, please send an email to the proper party, as we cannot track every reservations made with every partner.

If you do have a problem with a particular hotel reservation, please send an email to reservations@france.com. Requests for dealing with a particular reservations will be removed so as not to clutter, (and bore!) those who are looking for elevated, stimulating discussions

Please, please, please when sending an email about a particular reservation do include your reservation number in all correspondence. Failure to do so creates added time in responding to your request.